Team Toyota Service Experience. Summary: TeamCARE Service Package $370+/4 trips is not TOYOTACARE so it is NON-TRANSFERABLE to any other dealership if you move. So I lost half the value of my Service Package. I asked them to credit me half and they said tough. I have had my Toyota Sienna serviced by Team Toyota at least 10 times between 32-85k miles over 5 years. TWICE the technicians did something such that my weather mats jammed into my front brake area so my car malfunctioned including applying braking I was not doing and flashing all lights and shutting off shortly after the service visit. Both times they "fixed it" while on the last time they told me my mat was screwed up and had caused the same issue both times. They didn't charged or had a minimal charge for fixing shortly after the visit causing the issue. I have since bought the clip in Toyota OEM weather mat versus the WeatherTech one I had been using and have not had any issues post-service. I never had any issues with the mats / braking / lights issue myself except right after these visits. Besides the mat issue, I feel like the service performed was acceptable. The waiting area is very nice. One thing about the service center is they will make you wait a minimum of 1-2 hours, then they will ALWAYS attempt to sell you additional work, such as AC Fluid Flush, Engine and Air Cabin Filters, Transmission Fluid Flush, New Tires, New Brakes, etc. I've never had them not try to sell me something. Maybe that makes their manager smile. I've been to plenty of private service centers who do the oil change and say you're good to go, keep an eye on xyz in 10,000 miles. Anyway, after trying to sell you something, if you say yes it takes them about 1/2 of the time of the mechanic labor hours they're billing you for, and then you'll be done and get your keys back. i.e. 60 mins for AC Flush bill = done in 30. Maybe there are two mechanics. I don't know. Maybe they're overbilling. If you say no, it still usually takes another 10-20 mins to get your car and go. My average trip there is like 2.5 hours. Since graduating college 21 years ago, I've only owned Toyotas, starting with Corolla, Camry Solara and now the Sienna. Toyotas are great, the reliability is amazing, the value over time is amazing, the service is easy and affordable. My family member bought his Highlander last year from Holman Toyota in Mt Laurel and told me about the service department so I tried it. WOW. It's like night and day so so so much better in the service department. I was in and out in under 60 minutes for my 90k service where they didn't have to do any additional work. They also sold me a transferrable (any dealership) Toyota Care 5 visit 2 year $370+tax package. Team Toyota has lost my business because there are other Toyota dealers in the area that treat customers better.